Introduction
Le Creuset Hong Kong Limited (“Le Creuset”) is a company registered in Hong Kong with company registration number 21750030 and whose registered office is at Le Creuset, Lee Garden Six, Room 2202, 111 Leighton Road, Causeway Bay, Hong Kong.
Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describes our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.com.hk and associated international Web Sites around the world ("Web Site").
By using the Web Site you consent to the following terms and conditions and to the processing of information as described below.
Privacy & Security
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence.
We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.
Online payment service is provided by PayDollar. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.
Opt-In
Le Creuset provides an opt-in option if you want to receive emails from us regarding new services and products offered on the Web Site, or if you want to receive information from third parties. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox, or, if you have an account via the My Account section of the Web Site. If you do not exercise the opt-in option at the point where personal information is collected, you may also opt-in by contacting us at enquiries.hk@lecreuset.com by registering an account online or signing up to our newsletter online.
Opt-Out
If you wish to opt-out at any time, you may do so by contacting us at enquiries.hk@lecreuset.com by using the unsubscribe link on any of our newsletters. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed.
Use of Cookies
Le Creuset may use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about Web Site activity, but generally does not permit us to identify you personally.
The use of cookies is now standard operating procedure for most Web Sites. Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie.
If you choose not to allow cookies some parts of the Web Site may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the Web Site. For information on how to configure your cookie preferences, please refer to your web browser documentation or help files. The use of cookies and other tracking technologies allows us to improve the Web Site and your online experience. We may also analyze information that does not contain personal information for trends and statistics.
We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Le Creuset customer experience. We will do this by analysing your shopping habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our newsletter, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications.
Collection of Information
Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to;
- subscribe to the company newsletter
- submit an enquiry
- provide feedback in an online survey
- request product or service information
- register for a seminar or conference
We may also collect non-personal information such as IP address, choice of web-browser and demographic data.
Use of Personal Information
Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes;
- to deliver requested goods, services or information
- to provide notices regarding goods or services that may interest you
- to improve the content and general administration of the Web Site
- to deliver services, such as newsletters, events, training or software you request or purchase
- to alert you to product updates, special offers, updated information and new products and services from Le Creuset
- to forward promotional material from third parties
- to ensure the Web Site is relevant to your needs
- to help us create and publish content most relevant to you
- to allow you access to restricted areas of the Web Site as appropriate
- to contact you in response to enquiry forms and resume submissions
Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.
Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.
Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public.
Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.
Use of Non-Personal Information
Non-personal information may be used to;
- analyze and develop marketing strategy
- determine how you found out about us
- determine your interests regarding our products and services
- improve the Web Site based upon user data
Le Creuset may share non-personal information with third parties.
Links to Third Party Web Sites
This policy applies solely to information collected on the Le Creuset Web Site. The Web Site may contain links to other Web Sites which are not under the control of, or maintained by, Le Creuset. Such links do not constitute an endorsement by Le Creuset of those other Web Sites, the content displayed on those Web Sites or the persons or entities associated with those Web Sites. Le Creuset is not responsible for the privacy policies, or the content, of those other Web Sites. We encourage you to read the privacy policy of those other Web Sites in order to understand how they collect and process your information.
Digital Receipts and Marketing Opt-In
Should you consent to receive the digital receipt to your email account, we remind you that, according to our Privacy Policy, we will use your data to manage your purchase and for administrative purposes such as accounting and payment. Additionally, the data might be used for analytical or statistical analysis. This consent is optional; should it not be provided, we will not send the receipt to your email account.
In the event that consent is given, we will register your email in the database: Your data will be processed in accordance with our Privacy Notice. For more details on how we process your data, consult our staff: enquiries.hk@lecreuset.com or access our Privacy Notice on the website. The data controller is: Le Creuset Hong Kong Limited whose registered office is at Le Creuset, ee Garden Six, Room 2202, 111 Leighton Road, Causeway Bay, Hong Kong.
In addition, we would like to request your optional consent to sign up for our personalized newsletter and marketing communication. If you wish to be informed from us about new collections and special events, based on your preferences, your data will become part of our consumers database that is managed, as data controller by Le Creuset Hong Kong Limited (“Le Creuset”) is a company registered in Hong Kong with company registration number 21750030 and whose registered office is at Le Creuset, Lee Garden Six, Room 2202, 111 Leighton Road, Causeway Bay, Hong Kong.
We will create profiles from your personal data, purchase, and usage behaviour to personalize our communications according to your interests.
You can opt-out anytime by clicking the unsubscribe option on our newsletters. For more details on how we process your data, consult our staff: enquiries.hk@lecreuset.com or access our Privacy Notice on the website. Should you not consent, you will not be added to the consumer marketing database, but you will have the opportunity to do so in future at your convenience.