FAQ | Online Purchasing

How do I know if an item is in stock?: lecreuset.com.hk takes significant efforts to provide accurate information on product availability. Unfortunately, sometimes errors occur. If you place an order for something we discover to be out of stock, Le Creuset HK will contact you so that you may select another item. Should that happen, we apologise for any inconvenience.
Is all Le Creuset merchandise available for purchase online?: At this moment of time, not all items are available to purchase online. However, some products featured online may be exclusive for our online shop.
Is in-store pick-up available for items I purchase online?: In-store pick-up is not available for any online transactions.
What are my payment options?: Le Creuset's online shop accepts the following credit cards:

American Express
VISA
MasterCard
How can I check the status of an order placed online?: Le Creuset will send an e-mail after the order is approved acknowledging your order and providing an anticipated shipping date. You can contact us if you have any questions about the delivery of your order. Call our Consumer Services team at 3641 1200 or send us an e-mail at enquiries.hk@lecreuset.com.