Contact Us
Please check the FAQs before contacting us.
Here are some frequently asked questions and answers.
FAQs
If the FAQs did not include what you are looking for, please use the form below to send inquiries.
Notice
- Depending on the subject, some inquiries may require several days to be answered.
- The ( * ) mark is a required field, please be sure to enter.
- Emails for flip phone cannot be replied due to character limitations.
- The response sent by us is intended to answer your questions personally. Please refrain from diverting part or all of the reply mail or using it for secondary use.
- Unfortunately, we may not be able to respond all of your emails. We apologise for any inconvience it may have caused, and thank you for your understanding.
- Personal information received from customers will be strictly managed in accordance with our privacy policy and will not be used for any purpose other than responding to inquiries.
General Product & Service Enquiry
Hotline: +852 5804 2127
Email: enquiries.hk@lecreuset.com
Service Hours: Mon-Fri 9:30am-12:30pm; 2:30pm-5:30pm, except public holiday
Product Guarantee Enquiry
Please provide the following information:
- Merchandise receipt
- Pictures of the product (Full view with lid and damage area)
- Details of how the damage began
- Details of how the item was being used all along
- Product name
- Dimensions and color
- Purchased location and age of the cookware
- Surname
- First name
- Phone number
Customers are required to email the Customer Service Team and obtain Return Merchandise Authorization before returning the product(s) to our service center.
Guarantee service cases will be handled ONLY at our designated service center but not our Specialty stores or Counters.